Refund policy
REFUND AND RETURN POLICY
Last updated: September 14, 2026
30-DAY RETURN POLICY
FOOUHI accepts eligible returns requested within 30 days of the confirmed delivery date.
To qualify for a return, the item must be unused, unworn, unwashed, and returned in its original condition with all included accessories, parts, and original packaging.
HOW TO REQUEST A RETURN
Before returning an item, please contact us through:
https://foouhi.co/pages/contact
Include your order number, the reason for the return, and photos when the item is damaged, defective, or incorrect.
Returns sent without prior authorization may not be accepted. After your request is approved, we will provide the correct return instructions and return address. Do not return an item to the address shown on the original shipping label unless instructed to do so.
RETURN SHIPPING
For returns caused by a change of mind, an incorrect item selection, or another non-defective reason, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service. FOOUHI is not responsible for return packages lost or damaged in transit.
If the item is damaged, defective, or incorrect due to our error, please contact us with supporting photos. After reviewing the request, we will provide an appropriate resolution and cover applicable return shipping costs when a return is required.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging.
We will review the issue and may offer a replacement, refund, or other appropriate resolution.
NON-RETURNABLE ITEMS
The following items cannot be returned:
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Items returned more than 30 days after delivery
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Items that have been used, worn, washed, altered, or damaged after delivery
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Items missing original parts, accessories, or packaging
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Gift cards
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Items clearly marked “Final Sale”
REFUNDS
After we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.
Original shipping charges, if any, are non-refundable unless the return is caused by our error or required by applicable law.
EXCHANGES
The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellations or changes after an order has entered processing or has been shipped.
YOUR LEGAL RIGHTS
Nothing in this policy limits any rights available to you under applicable consumer protection laws.
CONTACT US
For return or refund questions, please visit: